A headset is the customer's entry point into a call center. The quality of service delivery, hence, is largely dependent on it. How well call center agents come across to customers depends on how the agents sound to the customers and how well the customers sound to the agents. That's why the type of headsets one uses at a call center makes a huge difference in both the satisfaction of the agents who wear them and in the satisfaction of customers on the other end.It is a widely acknowledged that use of headsets results in at least 40 percent plus increase in productivity in telephone-intensive applications. Statistically valid test results indicate that the use of a headset improves one's feeling of well being, a key component to employee satisfaction and productivity.

Today's contact center managers are charged with three key tasks: Lowering costs, boosting agent productivity, and improving customer service. Innovative headsets from GN can help managers achieve all these goals.

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